Privacy Policy

Among the personal data we might gather are, but are not restricted to:

• Details You Provided: Date of birth, phone number, email address, first and last name, and any information provided while creating an account. correspondence through web chat, email, or the website.
• Transactional Information: Past transactions include deposits, withdrawals, and other account operations.
• Technical Data: Activity logs, browser/device information, traffic logs, GeoIP location, and other relevant data.
• Verification Docs: Verification documents include identification documents, bank statements, payment slips, and other records used for legal compliance, fraud prevention, or account verification.
• Responses to Surveys: Answers to voluntary customer surveys: Comments or evaluations.

Processing stakes and transactions is one of the ways we use personal data to deliver and enhance our services.

• providing customer service and gaming services;
• carrying out identification verification procedures;
• observing legal requirements, such as anti-money laundering legislation;
• sending offers for promotions (with prior agreement);
• keeping an eye out for term abuse and fraudulent activity;
• carrying out market research and examining user trends;
• applying statistical analysis to data that has been aggregated.

We may send marketing communications, such as offers from our business partners, using your personal information unless you choose not to receive them. You agree to the use of your name and/or nickname for advertising purposes, where allowed by law, by accepting awards or victories.

We might get personal data from you:

• If you use the website;
• Via third-party suppliers or service providers, such as online payment systems and fraud prevention services.

Third-party information will be handled safely and in accordance with this privacy statement.

We may share the information you have provided with our business partners and other organizations in our group. These businesses include our parent companies, their parent companies, as well as all of their subsidiaries, in addition to any businesses that we do business with and have agreements with. The Company or another business in our group of organizations may process the information you provide, and they may employ a third party to meet their data processing requirements.

To carry out their responsibilities and help you, company employees—in particular, Customer Support agents, Money Laundering Officer, Payments & Anti-Fraud analysts, the Data Protection Officer,  VIP player managers, Customer Retention team members, and other chosen employees—will need access to the personal data you provide.

In accordance with applicable gaming, data protection, and privacy regulations, all of our employees who are given access to or are involved in processing players' personal data have signed confidentiality agreements in order to uphold the information's confidentiality.

To deliver our services or interact with service providers and data processors, we or our service providers may need to send your personal information to nations the European Free Trade Association (EFTA) regions, outside of the European Union (EU), and the European Economic Area (EEA). However, we must make sure that your personal information is protected during these transfers in compliance with the General Data Protection Regulation (GDPR).

To give you our services, like handling your wagers and payment transactions, offering you gaming and other supplementary services you request from our website, and locating and carrying out the required verification checks, this transfer can be required.

We utilize suitable measures, such as the standard contractual provisions for safeguarding data recognized by the European Commission, to provide a suitable degree of protection for your personal data when it is transferred to third countries. Additionally, we take every precaution to guarantee that your data and information are handled safely, in compliance with this Privacy Policy, and in compliance with all relevant data protection regulations.

You agree to the application of these protections and the potential transfer of your personal information to third countries by using our services and visiting our website. Do not hesitate to get in touch with us if you have any queries or worries about these transfers.

Your personal information is never rented or sold to outside parties.

If mandated by law, regulation, or another type of legal subpoena or warrant, we might divulge your personal data. If we think it's essential to safeguard the legitimate interests of the company, its clients, or any third party, we might also give the data you provide to a law enforcement or regulatory body.

Only in the following situations will personal information be shared with third parties: 

a) When mandated by law; 

b) When the Website must share information with its payment processors to enable payment transactions in compliance with their privacy policies (for example, Paysafe processes the majority of banking card transactions, and its privacy policy applies to these kinds of transactions);

c) To fulfil our obligations under applicable laws and regulations to the appropriate licensing and regulatory bodies, as well as any other applicable regulators in other jurisdictions; 

d) When the company feels that disclosure is required to safeguard its own or the player's security, the protection of others, the investigation of fraud, or the fulfilment of a government demand; 

e) If our advertising service providers need the data to perform their tasks; 

f) To any other third parties with prior permission from the user.

Limited personal information is processed on our behalf by third-party data processors. These service providers offer website help, particularly in the areas of advertising, analytics, website improvement, email newsletters, and maintaining and running websites. We make sure that the recipient receives Personal Data in accordance with applicable Data Protection Legislation and that the processor is subject to the same requirements as we are under the relevant Services Agreement.

Additionally, our websites might have social media elements (such as "like" or "share" buttons). Facebook and other third-party social media platforms offer these services. The privacy policies of the individual social media sites regulate how data is processed when it is gathered in this manner. Furthermore, if we buy any additional companies, we might divulge personal information. It's conceivable that our customers' personal information will be sold or transferred if the firm undergoes structural changes, including an acquisition or merger by another business. Before any personal information is transferred, we will send out an email to our participants.

Please be aware that in order to provide pertinent references, our content may contain links to external websites. This external information, which can include different privacy policies and notices about data processing, is not our responsibility.

Your personal information will be kept on file for as long as the law requires. After your account has been closed, this information will only be utilized as needed by the appropriate authorities to investigate any criminal conduct, fraud, money laundering, or questions about fiscal and financial records.

In cases where automated decision-making is not used, we might also save anonymized versions of your information in order to enhance our marketing messages and content.

We must keep the player’s personal information provided at signing up and any information transferred during the operation of the player's account for at least five years following the player's last transaction or closure of the account due to anti-money laundering laws in EU-licensed gaming jurisdictions. Removal requests made before the end of this time frame will thus not be considered.

We understand that we are subject to stringent legal requirements regarding the protection of personal information when we gather and use your personal data to administer your player account.

In compliance with current laws and best business practices, we therefore make every effort to safeguard your private information. We are dedicated to giving gamers secure services, and we will take all appropriate measures to guarantee the security of any information you have given us.

The player's unique ID and password are the only ways to access their player accounts. For further security against illegal account use, you can also enable two-factor authentication (2FA). You are in charge of protecting the privacy of your login credentials and making sure that no one else may access them.

Under certain conditions, you, as a data subject, are granted certain rights under data protection law. According to the legislation, you are entitled to:

• Make a request to view your personal information: You are entitled to a free copy of the personal information we have on file about you.
• Make a request for a modification of your personal information: You have the right to have any inaccurate or missing personal information we may have about you updated. Please be aware that, in order to fulfil our legal requirements, we might demand proof of residence or identification to support the request you make, and that it might be denied.
• Make a request that your personal information be deleted: If we no longer have a legitimate reason to process or retain your personal data, you have the right to request that it be erased. This right is not definitive, thus we won't be able to fulfil your request if we are required by law to keep the data or if doing so will help us defend ourselves in court;
• Reject the processing of your personal information: You have the right to make an objection if you believe that our processing of your data violates your basic liberties and rights. We might, however, provide strong, justifiable reasons to handle your data that outweigh your liberties and rights. You can address any concerns you may have with our Data Protection Officer (DPO);
• Request to restrict the processing of your personal data: In certain situations, such as (a) confirming the accuracy of the data, (b) when our use of the data is illegal but you do not want it deleted, (c) keeping your information in order to set up, exercise, or defend legal claims, or (d) when you have objected to the use of your information but we need to confirm whether we have overriding legitimate grounds to use it, you may request that we temporarily stop the processing of the data you have provided;
• Ask for the transmission of your personal information (also known as data portability): You can ask us to give you access to some of the information we handle about you so you can give it to another controller.
• Removing your consent: You have the right to revoke your consent at any moment for the processing of your data. Until you revoke your consent, "opting out" or withdrawing your consent will not impact the legality of the processing we do. You may no longer want us to process your information in this way if you withdraw your consent, which could limit our ability to offer you specific services (like marketing). Through the website's account profile settings, you can revoke your consent at any moment;
• File your complaint with a supervisory body: You can file a complaint with a supervisory agency about the way personal data is processed, especially in the Member State where you regularly live, and work, or where you believe there has been an infringement.

We might need to ask for certain information about you in order to confirm your identification and enable you to exercise your rights as previously mentioned. This security feature guarantees that we only give your personal information to you and not to a fraudster.

We will make every effort to reply to all valid requests within a month of the request being submitted. It can take us a bit longer if your request is really complicated or if you have made several requests in a short amount of time. We will let you know about this extension in such a situation.

You can get in touch with us to: a) Verify the accuracy of personal information we have gathered about you; b) Ask how we use your information; c) Prevent future utilization of your information for direct marketing; and d) Update or correct any data that you have given us (in which case you must present any reasonable proof we may need to make such shifts).

Please take note that it is against the law to give us inaccurate data on you, and it is your duty to make sure that we always have the most recent information on you.

To handle inquiries about this privacy statement, we have designated a Data Protection Officer (DPO). For any inquiries concerning this privacy statement, please reach out to the DPO at dpo@hollycorngaming.com.

Furthermore, in accordance with Article 77 of the GDPR, you have the right to file a complaint with a supervisory body against the processing of your information, especially in the Member State where you regularly reside, work, or where an infringement is suspected.

We can evaluate how well our content marketing is working thanks to advertisement cookies. Our partners provide us with these cookies so they may monitor website traffic and advertising-driven new member registrations. With the exception of site visit data gathered directly by such Advertising Cookies, we do not provide your personal information (such as your name or email) to connected parties. Your site visit info, yet, might be connected to additional personal data that the providers have gathered from other sources. These third-party providers' privacy notices and policies regulate the latter outside data processing.

The cookies we keep can be categorized into three primary kinds based on the technological layout of the casino website:

• Cookies that a back-end application keeps
• A front-end application's cookies
• Cookies from third parties

Furthermore to the aforementioned, in order to provide the services they offer us, we use a number of third-party vendors, who also place cookies on this website. These services encompass, but are not limited to, tracking your online activity, evaluating the website's performance, and gauging the success of our marketing initiatives in order to assist us enhance your experience.

How to Manage Cookies

The majority of web browsers enable cookies by default. By changing your browser's settings, you can choose to prevent some or all cookies or remove cookies that have already been stored. We advise against blocking or deleting your cookies, though, as this could limit how you can use our website.

Through the settings of your browser, you can control how many cookies are used. You should get the right information from the help feature in your favourite browser.

The website https://www.aboutcookies.org/ has additional information about cookies.

Some browsers include useful cookie guidance:

• Chrome: https://support.google.com/chrome/bin/answer.py?hl=en&answer=95647&p=cpn_cookies 
• Firefox: http://support.mozilla.org/en-US/kb/Cookies 
• Internet Explorer: http://support.microsoft.com/kb/278835 
• Safari 5 for Mac: http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html 
• Opera: http://help.opera.com/Linux/10.50/en/cookies.html 
• Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09 

NetEnt's Privacy Policy is applicable when you play its casino games. You can find this policy here.